Thank you for shopping at Colorvibefashion. We value your satisfaction and aim to provide a smooth shopping experience. Please read our return and refund policy carefully to understand how we handle returns, exchanges, and refunds.
We accept returns under the following conditions:
The item must be unused, unworn, unwashed, and in its original condition.
The item must be returned with original tags, packaging, and receipt/invoice.
You must initiate the return within 3–7 days of receiving your order.
The following items are not eligible for return or refund:
Items on sale or clearance.
Innerwear, cosmetics, or hygiene products.
Items that show signs of wear or use.
Custom-made or personalized products.
To initiate a return, please follow these steps:
Contact us at ? [your email address] or ? [your phone number] with your order number and reason for return.
Our team will confirm eligibility and provide return instructions.
Ship the item to the address provided by our support team.
Once we receive and inspect the item, we will notify you of the return status.
Note: Return shipping costs are the customer’s responsibility unless the item was received damaged or incorrect.
If your return is approved, a refund will be processed to your original payment method within 7–10 business days.
In case of Cash on Delivery (COD) orders, refunds may be issued via mobile banking or store credit.
Shipping and handling charges are non-refundable.
We only replace items if they are defective, damaged, or if the wrong item was sent.
If you need to exchange an item, contact us within 3 days of delivery.
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with a photo or video as proof. We will arrange a replacement or refund as needed.
